Returns and exchanges

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Please send your return - in original packaging, in non-activated condition and with completed return bill - to the address:

Allgaier GmbH
Retourenabteilung
Gewerbestr. 9
89275 Unterelchingen

Germany

You can download the return bill as a PDF here: RETURN FORM

Please print it out, fill it in and enclose it with your shipment.

If you want to exchange your product, please remember,

that you note on the return bill which model you need in which color and size.

If you have chosen Klarna as your payment method, please remember that Klarna

charges reminder fees if payment deadlines are exceeded. To avoid this,

you can notify Klarna in advance that you will return your order.

You can do this, for example, via the Klarna app. Here you can find more information from Klarna

Customer Service, which you can reach at 0221 669 501 10 (Mo-Fr 09:00 - 18:00 Uhr, Sa-So 10:00-17:00 Uhr): Ich möchte meine Bestellung retournieren, wie gehe ich vor?

Please make sure that you return your return to us within 14 days.

Please enclose the completed return form with your shipment, which you can download here: RETURN FORM

Please send your shipment prepaid to the address

Allgaier GmbH
Retourenabteilung
Gewerbestr. 9
89275 Unterelchingen

Germany

Our shipping department will then process your exchange.

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